Service

For questions and assistance, please contact our customer support team via email:

Technical Service and Product Support:: service[at]horizonhobby.de
General assistance and questions about your order:: info[at]horizonhobby.de

For urgent customer support and product advice, please call +49 – 40822167800
The Horizon Hobby Hotline in Germany is available on weekdays from 13 – 16 h
If you experience extended waiting time, we recommend to send us an email.

For Service Repairs please follow the instructions provided by our Technical Service Team

Technical Service and Product Support:: service[at]horizonhobby.de

Horizon Hobby Service Center
Hanskampring 9
D - 22885 Barsbüttel
Germany

Flagship store Barsbüttel:
Our store is temporarily closed due to security reasons.
Please utilize the above contact information to reach the Horizon Hobby Team and visit the Horizon Hobby Europe websites to submit your order and to find the newest information about product availability and special offers.
We hope to give you an update about the store opening by end of July.

THANK YOU!